Careers

Hochanda, The Home of Crafts, Hobbies AND Arts is a Shopping Channel dedicated to educating, entertaining and inspiring Craft and Hobbies enthusiast of all kinds. Our head office, including UK based contact centre, warehousing and state-of-the art TV facilities is based in Peterborough, with easy train links to London and road links to the A1 & A14. Hochanda are passionate about providing high quality TV content focusing first and foremost on demonstrations, and then providing high quality and fair price products for crafters and hobbyists to create their own.

We currently broadcast 24/7 Sky 663, Freesat 817, & Freeview 85 as well as streaming Live in HD though IPTV technology online at www.hochanda.com. Broadcasting live for 12 hours a day, we offer a huge variety of shows and products. Our website is fully transactional and our in-house call centre with Sales and Customer services is open 24/7.

Launched in August 2015 we now have a 90 strong team across all departments. We outsource very little as we pride our self in Hochanda staff providing Hochanda services to the Hochanda consumer. This we feel is the best way to see the passion throughout and ensure it reaches the end user. We are very proud of the team we have who have come from all corners of the Direct Response, Shopping TV, and Retail industry. Hochanda being in its infancy allows our team to really spread their wings and stretch their imaginations to bring the best out of their skills and experience.

We are a fast growing business and are always on the lookout for exceptional talent. So you think you can be part of the Hochanda family, can work in the fast paced, pressured, Live TV environment? Are you bursting with motivation and energy and can bring something special to the table? ...if you answered yes to at least one of these questions please get in touch, we would love to hear from you.

Any roles we currently have available are listed below. If your ideal role isn’t listed send us your CV and a covering letter to [email protected].

We will keep your CV on file for 6 months.

Current Vacancies:

Inbound Sales & Customer Services Adviser

LOCATION: Hochanda Limited, 1184 Lincoln Road, Peterborough, PE4 6LA
POSITION TYPE: Full time
CLOSING DATE: 24th February 2017

Description

We are recruiting for our busy contact centre, based in Peterborough. You will be working as part of our inbound contact centre team taking a mix of sales calls and customer service calls.
Evenings only, Must be willing to travel to Oundle.

Main Duties include
  • To place customer orders and strive to resolve all customer enquiries at first point of contact, primarily by telephone but also by correspondence and email
  • Identify and maximise sales opportunities through cross selling and up selling through a sales by service approach
  • Maintain knowledge on; products, procedures and policies so as that an accurate and high level of service can be provided to customers
  • Identify, resolve and record customer complaints
  • Working as part of a team to achieve individual and department KPI’s and SLA's
Desired Skills
  • Previous call centre experience with a sales background desirable, yet not essential
  • Must be highly motivated and a self-starter
  • Excellent team player
  • Passion for people and customer service
  • Be an effective communicator with excellent interpersonal skills
  • PC literate
Please consider the following when making your application:
  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV's sent through from Recruitment Agencies

Please attach your CV & cover letter in a word document.

Apply: [email protected]
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