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14 dagen garantie op alle producten

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Terms and Conditions

Thank you for shopping with Hochanda. These terms and conditions (which include other important hyper-linked sections such as Delivery, Cancellation and Returns and Privacy Policy) apply to any purchase of products through the Hochanda website, over the telephone or through the interactive voice response service and our mobile applications (`Services`). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Contents

General Terms and Conditions

1. General

1.1 We may revise these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.

2. Ordering from us

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement via email, detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from us.

2.2 Your order is an offer to us to purchase the product specified in the order. Our acceptance of an order takes place when we accept payment or dispatch the product, whichever is the sooner. When we dispatch the product the purchase contract will be made even if your payment has not been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:

  • where we cannot obtain authorisation for your payment; or
  • if there has been a pricing or product description error; or
  • if you do not meet any eligibility criteria set out in our terms and conditions.

Order acceptance is subject to internal anti-fraud security checks which may result in the cancellation and refund of customer orders.

2.4 It is our responsibility to supply you with goods that meet your consumer rights.

3. Delivery

Please note as of today 19th December 2017 Hochanda cannot guarantee Christmas delivery on any orders. Orders placed Between 19th December 2017 and 3rd January 2018 may experience a delayed dispatch, with the exception of purchases from Chocolate Baroque, Crafters Companion, Craft Buddy, Luv Crafts, Dizzy Di and SAA who will continue to dispatch orders between the 25th December 2017 and 1st January 2018. Apologies for any inconvenience caused.

For full details on delivery charges and estimated timescales please visit our delivery page. Information on these items will also be provided when you place your order with us.

We make every effort to deliver products within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Risk of loss and damage to goods passes to you on the date when the goods are delivered."

4. Payment

4.1 You can pay for your purchases online using most major credit or debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Visa Electron, Solo, Maestro and American Express.

4.2 To ensure that your credit or debit card account is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. We confirm that any personal information that you provide to us is held strictly in accordance with the Data Protection Act 1998.

4.4 We will take reasonable care to keep your order and payment details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website.

4.5 Retention of Title - Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with Hochanda until Hochanda has received payment of the full price of (a) all goods and/or services the subject of the sales contract and (b) all other goods and / or services supplied by the Hochanda to the buyer under any contract whatsoever. Payment of the total full retail price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between the Hochanda and buyer.

5. Pricing

5.1 The price you pay is the price displayed through service at the time we receive your order, apart from if we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price, or cancelling it. If you cancel and you have already paid for the products, you will receive a full refund. If we are unable to contact you we will treat the order as cancelled. While we try and ensure prices are accurate, our services contain a large number of products and it is always possible that, despite our reasonable efforts, some of the products on our website may be incorrectly priced.

5.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure found within our delivery section.

5.3 All product prices are shown in £ Sterling and are inclusive of VAT (Value Added Tax) at the current applicable rate, unless specified otherwise.

5.4 Orders from outside the UK or EU may be subject to import duties and taxes. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.

6. Cancellation and Returns policy

For information about cancellation and returns, please refer to cancellation and returns. In the unlikely event that you receive faulty or damaged goods, please contact us at Customer Services as soon as possible. There is more information in Cancellation and Returns regarding returning faulty or damaged items."

The following categories are excluded from the 14 day money back guarantee:

  • Collectables
  • Personalised Products
  • CD`s

7. Intellectual Property

7.1 You acknowledge and agree that all copyright, trademarks and other intellectual property rights in the software and all material or content on this Website (including without limitation photographs, graphical images, artwork, data compilations, audio and video material) shall remain vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

7.25.4 You acknowledge and agree that the material and content contained within our services is made available for your personal non-commercial use only and that you may only download and print such material and content for the purpose of using this website, including making a purchase. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

7.3 Any rights not expressly granted in these terms are reserved.

8. Availability of services

8.1 While we try to ensure that the Services are available at all times, we will not be liable if for any reason they are unavailable at any time or for any period.

8.2 Access to the services may be suspended temporarily and without notice in the case of system failure, maintenance or repair, for the introduction of new facilities or for reasons beyond our control.

9. Visitor material and conduct

9.1 Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to our services will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

9.2 You are not allowed to (including aiding a third party to) interfere with our systems, restrict or inhibit the use or enjoyment of the services for anyone else, nor are you allowed to use them for any activities that breach any laws, standards, content requirements or codes published by any relevant authority or circulate any material that is of a threatening, harmful, vulgar, abusive, obscene, unlawful, harassing or libellous nature.

10. Links to other services

10.1 To provide increased value and for the convenience of our customers we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that , as you have chosen to enter the linked website, we are not responsible for the availability of such external resources or sites, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for (i) the privacy practices of such websites; or (ii) the content of such services, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources ; or (iii) the use which others make of these websites; or (iv) for any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance on any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources.

11. Registration, passwords and security

11.1 To register with Hochanda you must be aged 18 or over.

11.2 You must ensure that the details provided by you on registration or at any time are true, accurate, current and complete. You can update your registration at any time at the Customer Account section of our website.

11.3 When you register to use our services you will be asked to create a password. You must keep this password and your user name confidential and not disclose these or share them with anyone. Each registration is for a single user only.

11.4 You are responsible for the security of your password and you will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should contact us immediately.

11.5 We may ask you to change your password, suspend or cancel your registration immediately at our reasonable discretion if we believe that there is likely to be a breach of security or misuse of the website, or if you breach any of your obligations under these terms and conditions.

11.6 If you are registering as a customer over the telephone you need to supply us with a valid telephone number so that we can register you as a customer. Unless you allow it, no outbound marketing calls will be made to this telephone number.

12. Liability

12.1 While we will use reasonable endeavours to ensure that the information on our services are correct, we do not warrant the accuracy and completeness of the material on the services. We may make changes to the material on the services, or to the products and prices described in it, at any time without notice. The material on the services may be out of date, and we make no commitment to update such material.

12.2 The Services are provided on an "as is" or "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Services, or any transaction that may be conducted on or through the website including, but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. Accordingly, to the maximum extent permitted by law, we provide you with the Services on the basis that we exclude all representations, warranties, conditions and other terms which, but for these terms and conditions, might have effect in relation to the service. We make no warranty that the services will meet your requirements or will be uninterrupted , timely, or error-free, that defects will be corrected or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the service. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the service.

12.3 To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. In particular, we will not be responsible for ensuring that the goods you order are suitable for your purposes. This does not affect your legal rights as a consumer, nor does it affect your contract cancellation rights.

12.4 Subject to clause 12.6 below, our liability to you (whether in tort, contract or otherwise) will be limited to the purchase price paid by you for the products plus any postage and packaging costs.

12.5 Except to the extent set out in these terms, we will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

  • Economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
  • Loss of goodwill or reputation; or
  • Special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions

12.6 Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury arising from our negligence, fraud, fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.

12.7 If your use of material on the Services results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

13. Indemnity

13.1 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of the Services, or the use by any other person using your registration details.

14. Applicable law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. We both agree to submit to the non-exclusive jurisdiction of the English courts for all purposes in connection with these terms and conditions including our privacy policy.

15. Miscellaneous provisions

15.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

15.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

15.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

15.4 If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation in which you breach these terms and conditions.

15.5 These terms and conditions and the policies referred to in them and your order form are the only terms which apply to your use of the services and the purchase of products from us via the Services. You acknowledge that you have not entered into this arrangement in reliance on any other statement, warranty or representation made by us or on our behalf.

15.6 Any reviews on products posted on www.hochanda.com are the expression of opinions by individuals and do not represent our views.

Hochanda Freedom Terms & Conditions

These Terms and Conditions of Membership ("Terms") are applicable to your membership to Hochanda Freedom and your purchase of craft products through the Hochanda website, over the telephone or through the interactive voice response service and our mobile applications ("the Hochanda Services").

Your membership is with Hochanda Freedom. The Monthly fee of £6.97 is charged per calendar month from the date of purchase. Hochanda reserve the right to adjust this membership fee at any time.

Hochanda Freedom

Club membership entitles you to:

  • Unlimited standard delivery on all orders
  • Members Badge – a pin badge to wear at events and shows
  • Exclusive Members only discounts up to 20% on selected products, only when shown on screen
  • Monthly Newsletter – Our easy to view online newsletter, packed with updates from our presenters, behind the scenes sneak peeks and exclusive step-by-step projects and interviews from your favourite guests

Please note that...

  • Membership is only available to customers over the age of 18.
  • If you make any purchase, taking advantage of any members benefits you will not be entitled to cancel your membership and receive any refund for your membership fee (notwithstanding your right to cancel).
  • The information that you provide about yourself to Hochanda will only be used in accordance with Hochanda’s Privacy Policy

Renewals

  • Pay monthly customers will not be notified, they will be automatically renewed until advised otherwise, including any change to the membership fee. Whilst we reserve the right to change the membership fee at any time, you will not be charged any revised membership fee until your membership is due for renewal.
  • Upon expiry, cancellation or termination of your membership, access rights to any of the benefits of therein is terminated.

Cancellation

  • You have the right to cancel your monthly membership at any time
  • To exercise this right, you must notify us by calling our UK in-house call centre 01733 60 2000, in writing or by email to the addresses set out below:

Hochanda Freedom, Hochanda Limited, Nene House, Nene Valley Business Park, Oundle, Peterborough, PE8 4HN or email us at customer.service@hochanda.com

General

Please read these Terms carefully. By joining and/or using the benefits provided, you accept these Terms. If you are reading an electronic copy of these Terms, please print or save a copy for your records. Hochanda reserve the right to cancel your membership if you do not comply with these Terms.

You may not transfer or assign any or all of your rights or obligations under these Terms.

These Terms replace all previous versions, are correct as of the date below and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts.

Hochanda reserves the right to change these Terms, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to use or accept the membership benefits following such a change will be considered to have accepted the updated Terms.

A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

By accessing the Hochanda Newsletter and the Hochanda Freedom services, or by otherwise accessing any content found in the newsletter or on the website, you are deemed to have accepted and to be bound by the Terms and Conditions which apply to this website www.hochanda.com In addition to those Terms and Conditions, the following terms apply:

The copyright and other intellectual property rights in the contents and design of the website and/or our services, and any material e-mailed to you, provided on CD ROM or otherwise supplied or made available to you in conjunction with the membership, including through access to Hochanda Masterclass, (such contents, design and materials being collectively referred to as the `Freedom Content`), is the property of Hochanda or its licensors. You acknowledge and agree that the Freedom Content is made available for your personal, non-commercial use only and that you may only display on a computer screen, download and print such material and content for such purpose, and for the purpose of making a purchase through this website. In particular, but without limiting the general application of the restrictions contained in the preceding sentence, you may not (and agree not to assist or facilitate a third party to) do any of the following (without our permission in writing):

  • Reproduce, store in or post or publish on or link or transmit to any other website, newsgroup, social media site (including without limitation Facebook, Twitter, Pinterest, Instagram, YouTube), mailing list, electronic bulletin board, server or other storage device connected to a network all or any part of the Freedom Content; or
  • Modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit all or any part of the Freedom Content; or
  • Remove any copyright or trade mark notice from any of the Club Content.

Any use of the membership Content not specifically permitted above is expressly prohibited

  • Access to the members Content is included in your membership subscription. You are responsible for the payment of all other charges associated with your use of this site. If your use of this site or your membership is terminated by us, you will not be entitled to receive a refund. You will continue to be responsible for any fees or other charges incurred by you prior to such termination.
  • The Hochanda Freedom content & Prices in the website www.hochanda.com is only applicable to you if you become a member. You will provide us with accurate, complete membership information (including in particular your e-mail address) and inform us of any changes to such information. You may not share your password with any other person.

Flexi-buy Terms & Conditions

Flexi-order

  • Flexi-order gives you the option to spread the cost of your entire basket into equal payments of 2,3 or 4 payments (P&P included in first payment)
  • To qualify for flexi-order, customers must add products totalling £60 or more to their basket after all other discounts have been applied and excluding P&P
  • Flexi-order is optional and is only applied as a payment method if requested by the customer
  • If you order multiple flexi-buy products at the same time as non flexi-buy products, with different payment schedules, you will be given the option of paying for all products over the longest period
  • Flexi-order applies after all other discounts and excluding P&P
  • Craft Price Drop products will not be included in Flexi-order. A Craft Price Drop items values will not contribute to the £60 basket value needed to allow Flexi-order to be selected. Craft Price Drop items will need to be paid for the same day as they are purchased.

Flexi-buy

  • Hochanda offers flexi-buy as a payment option to split the cost of selected products into payments of 2, 3 or 4 instalments. The flexi-buy offering aims to ensure that higher price products can still be affordable.
  • Flexi-buy is available on selected products only and these products are clearly marked with the Red flexi-buy logo
  • The number of flexi-buy payments are predetermined on a product by product basis by Hochanda and these cannot be selected by the customer. Flexi-buy is optional and is only applied as a payment method if requested by the customer. If flexi-buy is not requested, the transaction will be processed in full.

General for both flexi-buy and flexi-order

  • Hochanda reserve the right to remove, without any reason, the option to purchase products on flexi-order or flexi-buy
  • The initial flexi-buy/flexi-order instalment will be charged at point of placing the order. All future and subsequent flexi-buy instalments will be charged on the monthly anniversary of the order being placed.
  • Subsequent instalments are processed using our automated recurring payment system which uses a secure payment token to complete the transaction. Hochanda do not store any sensitive payment data as part of the flexi payment offering.
  • If you apply a discount voucher to your order containing flexi-buy or flexi-order, the discount voucher will be split amongst the products in your basket and across the flexi-buy/flexi-order instalments
  • If an item is returned to Hochanda for a refund prior to all payments having been settled, any outstanding future payments will be cancelled and the amount to be refunded will be for settled payments only
  • Should payment fail or be declined by the customer`s card provider. Hochanda will contact the customer by telephone or by writing to look for an amicable solution to settle the outstanding payment. Should Hochanda be unsuccessful in settling the outstanding payment, 3rd party agencies may be used to recover any outstanding balance? We would encourage customers to contact us before the payment due date if they expect the instalment to fail or decline.
  • If at any time payment details need to be updated — due to a New/Lost/Stolen or Missing Card, Hochanda should be contacted at the customer’s earliest convenience to ensure that the future payments can be updated prior to them being processed.
  • Retention of Title - Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with Hochanda until Hochanda has received payment of the full price of (a) all goods and/or services the subject of the sales contract and (b) all other goods and / or services supplied by the Hochanda to the buyer under any contract whatsoever. Payment of the total full retail price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between Hochanda and the buyer.

20% Off Your First Order

New customers Only

  • This saving is valid on the dates shown within the stated promotion.
  • This offer excludes P&P
  • Applies to new customers only
  • One voucher code per customer (voucher code is not valid for flexibuy)
  • To activate this promotion – a valid discount code must be quoted at time of order (or input online)
  • Misuse or abuse of valid discount codes may lead to the promotion being terminated early, Hochanda reserve the right to do so at any point without notice
  • Sharing of discount codes is not accepted; codes issued are intended specifically for the recipient and misuse may lead to the termination of the codes issued.
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relates to the removal of this promotion

30% Off Your First Order - USA

  • This saving is valid on the dates shown within the stated promotion
  • This offer excludes P&P
  • Available once per customer
  • Available to customers residing in the United States of America only
  • One voucher code per customer (voucher code is not valid for flexibuy)
  • To activate this promotion – a valid discount code must be quoted at time of order (or input online)
  • Misuse or abuse of valid discount codes may lead to the promotion being terminated early, Hochanda reserve the right to do so at any point without notice
  • Sharing of discount codes is not accepted; codes issued are intended specifically for the recipient and misuse may lead to the termination of the codes issued
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relates to the removal of this promotion

Regular Promotions

Best Of

  • ODS, WDW & WEW promotional products will be available at their promotional price throughout the whole promotional period indicated either verbally or onscreen graphics or website (subject to while stocks last)
  • The naming of the promotions does not reflect the time period that the promotional price is available for and is subject to change without prior notice.
  • The promotional period is variable and once finished shall revert back to a Higher price (either Hochanda normal price and or an introductory price in-between - subject to stock and availability)
  • All promotions are subject to while stock lasts and are limited by stock levels, and or Time – Offers based on first come first served basis
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of the promotion

One Day Special

  • One Day Special products will be available at their promotional price for 24 hours, from 18:00 to 17:59 the following day
  • The naming of the promotions does not reflect the time period that the promotional price is available for and is subject to change without prior notice.
  • All promotions are subject to while stock lasts and are limited by stock levels, and or Time – Offers based on first come first served basis
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of the promotion

Weekday Wonder

  • Weekday Wonder products will be available at their promotional price from Monday 8am to Thursday midnight
  • The naming of the promotions does not reflect the time period that the promotional price is available for and is subject to change without prior notice.
  • All promotions are subject to while stock lasts and are limited by stock levels, and or Time – Offers based on first come first served basis
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of the promotion

Weekend Wow

  • Weekend WOW products will be available at their promotional price from Friday 8am to Sunday 11:59pm
  • The naming of the promotions does not reflect the time period that the promotional price is available for and is subject to change without prior notice.
  • All promotions are subject to while stock lasts and are limited by stock levels, and or Time – Offers based on first come first served basis
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of the promotion

Monthly Mega Deal

  • Monthly Mega Deals will be available at their promotional price 31 days consecutive
  • The naming of the promotions does not reflect the time period that the promotional price is available for and is subject to change without prior notice.
  • All promotions are subject to while stock lasts and are limited by stock levels, and or Time – Offers based on first come first served basis
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of the promotion

Craft Price Drop

About Craft Price Drop

Hochanda will run a series of ‘Craft Price Drop’ auction shows that may differ in composition to Hochanda’s normal shows; each show will feature a price and a quantity for the available items which may decrease during the period of the show.

Item Quantity

  • The number of items that are available to be purchased at the final lowest price will vary.
  • During the auction shows, we may display on screen the number of items we have remaining for that particular auction. This quantity is an indication of how many more units of that item we have allocated and intend to sell during the current auction.
  • The ‘On-screen’ quantity is not necessarily representative of the total number of units the company holds in stock at the time of auction. The company may have stock allocated to future auctions.
  • The company is under no obligation to sell the entire quantity remaining in that auction; likewise, the company may decide to sell more units than are shown on screen if there is greater demand than was anticipated and there is sufficient un-allocated stock to do so.

Starting Price/Combined Price

  • Hochanda’s “start price” or “combined price” is purely a monetary unit at which the auction starts – it is not a direct reflection of value; neither does it indicate a “value” or relate to a “saving” to the final price.
  • Hochanda does however aim to start each auction at a “start/combined” price that is reflective of what is considered by Hochanda as reasonable in the UK craft market for the relevant item/s.
  • Hochanda may show previous sold prices via VT and/or establish prices (available for over 28 days and sold in a reasonable quantity) from our website or live TV output that reflect that start price.
  • We reserve the right to close the auction at the start/combined price (subject to terms surrounding stock quantities).

Descending Prices

  • Once an auction has begun, the price for the featured item may start to fall at the company’s discretion.
  • The company can decide to move on to the next item before all, or any, of the auctions’ pre-determined quantity has been allocated to customers.

Placing Your Order

  • If you see an item that you would like to purchase, you may place your bid/order when it reaches the price you are willing to pay.
  • You can do this through the company website by logging in to your account, or by calling our UK Call Centre on 01733 797 100.
  • By placing your order, you agree that you are able to, and intend to purchase the item/s you order at the final price (which may or may not be lower than the price at the time of your order).
  • Please note that no order is binding until accepted by the company.

Allocation Of Items

  • Following your order, an item will be allocated to you either when you have checked out your order, or when you have successfully placed an order with our Call Centre for the item.
  • Once an item has been allocated to you, you will have reserved the item for purchase and you will have agreed to purchase the item – subject to our cancellation and return policies set out in our terms and conditions.
  • If you choose not to “check out” the item immediately, then you may lose it to another purchaser.
  • As long as we have sufficient quantity, the item will remain in your basket at the final price for up to the time remaining on your basket allocation – once the baskets’ timer hits zero you no longer have the right to purchase.
  • Hochanda reserve the right to empty baskets once the auction has closed and are not liable for compensation for any loss or pricing changes.

Reducing The Auction Quantity

  • While an auction is “On Air”, our Producer will use reasonable efforts to ensure that the remaining auction quantity reflects how many more items exist for viewers to order during that auction.
  • In doing so, they will use all the information that they have on hand including the current and historical order activity on our website and Call Centre.
  • For various reasons, the auction quantity remaining presented on screen will not always be the exact quantity remaining and should be treated as an indication, not a definitive number. For example – callers may hang up before speaking to our Call Centre, or may purchase multiple quantities.
  • Our Producers are trained to use their experience to make the on-screen quantity as accurate as reasonably possible, but by participating in a TV auction – you accept that the numbers on screen are estimations in the Producer’s discretion and may not reflect the exact numbers available for order.

Termination Of Tv Auction

  • TV auctions usually terminate at one hour from when the graphics are removed from the screen at the end of the main presentation of the item, or when we have allocated the quantity to customers. However, Hochanda reserve the right to terminate at the point the graphics are removed from screen.
  • We may, at our discretion, display an item on screen again after the main presentation if there is still some of the auction quantity available; this does not extend the length of the auction, and it will still terminate in accordance with the above paragraph.
  • TV auctions that have not yet terminated may also be displayed on our website. Where we are running showcase TV auctions that start simultaneously, these will also terminate simultaneously at the end of the show.
  • Starting another live show will also terminate any other auction that were still running at that time.

Final Price

  • The final price is the lowest price that we display prior to removing the on-screen graphics in the main body of the auction. Regardless of the price at the time of your order, you will pay the same final low price (plus any shipping/call charges) as all the other purchasers if you successfully have an item allocated to you.

Late Orders

  • Where a telephone call or website order is received after an auction has terminated, the customer will not be entitled to purchase the item at the final price. However, if any allocated items are cancelled by customers, we reserve the right to (but do not obligate ourselves to) contact customers who were turned away after the termination of the auction in order to offer them the product at the final selling price.

Good Faith Participation In Auctions

  • The success of the auction depends on the good faith of the participants.
  • We try to strike a reasonable balance between allowing cancellations and returns and maintaining the integrity of the show.
  • While we do have a 14-day product approval period, all participants in the auction must place their bids in good faith with the intention of purchasing the item at the final lowest price, which may be the price at the time you ordered or at a lower price if the price continues to fall before the auction ends.

Clock / Timer:

  • Hochanda may on occasion add a time limit to an auction, this clock/timer will be displayed on screen, once the timer runs out and goes to Zero the auction will close. This time limited overrides the normal terms on closing an auction as such the remaining stock quantity shall not need to reach zero. Hochanda reserve the right to introduce the clock at any point during an auction and the time given may vary.

Refer A Friend

The Refer a Friend promotion provides a percentage discount for the referee (the friend) and a credit amount rewarded to the referrer (existing customer), any amount is as indicated online at www.hochanda.com or in any resulting email.

Credit has no monetary value and/or no cash alternatives are offered.

Flexibuy cannot be used in conjunction with this Credit and/or Voucher Code.

Misuse or abuse of valid discount codes may lead to the promotion being terminated early, Hochanda reserve the right to do so at any point without notice.

Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relates to the removal of this promotion.

Recommended Friend

  • Referred friends must be a new customer to Hochanda to take advantage of the offer. A new customer is defined as one who has never previously made a purchase at Hochanda.
  • To redeem, the voucher code must be applied on checkout or if ordering by phone, this must be quoted.
  • The discount is applied after all other discounts and excludes P&P.

Recommender

  • Reward credits will be issued 30 days after the recommended friend’s purchase.
  • If the referee returns the purchased item within 30 days the referrers credit will not be applied.
  • Credit will automatically be applied to your next order.
  • If the referrer returns the item the credit is not automatically refunded.

Freedom Flash Save

  • These savings are valid from the dates shown within the stated promotion
  • All products featured in our live shows will have Freedom discounts applied (whilst stocks last)
  • Only applicable to valid Freedom members
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of the promotion.
  • Discounts do not apply to purchase of Freedom Membership

Facebook Giveaways

  • Each Giveaway will run for the duration of the dates stated on the Facebook post
  • A valid entry is defined by liking, sharing and commenting on the post or otherwise stated on the entry post
  • A winner will be drawn at random and announced during the live show detailed in the entry post
  • Any entry made after the closing time stated will not qualify
  • The winner will be contacted following the announcement
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of this promotion

Create It Event

Please note that by purchasing this ticket you give permission to Create It Events Ltd and Hochanda Ltd to use your image in marketing material, broadcast and media without time limit in all countries.

Print Your Own Fabric

Craft Yourself Silly

  1. These terms and conditions apply to all orders therefore please ensure that you have read them thoroughly before using our service.
  2. You must ensure that you have the right to copy the image in the photograph you submit and that you have, where necessary, obtained permission for it to be reproduced.
  3. All photos sent to us as ‘hard copies’ can only be returned if a self-addressed, pre-paid envelope is included. Craft Yourself Silly will endeavour to take great care with your photographs but will not accept liability for any lost or damaged photos under our care.
  4. Craft Yourself Silly may refuse to reproduce a photo if we feel that you do not have the rights and/or permissions referred to in condition 2, or if it is in any other way inappropriate.
  5. Rejected orders will have the photo returned to the sender, under the specifications required as pointed out in (3), unless it is deemed offensive, indecent or obscene, when other authorities will be notified.
  6. You will be responsible for all costs or damages to that may occur should the reproduction of any image breach any other person`s copyright, privacy or rights in any way.
  7. Reproduction of photographs and images is dependent on the quality of the original image and in some cases, may not be an exact reproduction. If the size chosen does not fit the aspect ratio purchased we will endeavour to crop the image in the best way possible.
  8. We try to complete all orders as quickly as possible but if your order is date dependent (gifts etc.) please allow adequate delivery time. Fabric production can take between 5 and 7 working days depending on the photos meeting all criteria as explained at time of purchase.
  9. Prices set out at the time of purchase from the Hochanda website or phone ordering service are valid for that period and that period only. Any orders placed after that day may not be subject to the special offer price offered previously.
  10. Problems with any part of an order must be reported to Hochanda within 24 hours of receipt, or the next working day.
  11. Due to the fabric being personalised for every customer this does make this product non- refundable, unless there is a flaw in the fabric. Craft Yourself Silly can only work with the quality of the photos received.

Angel Policy

Hochanda are delighted that our customers wish to create and sell personal craftwork items which have been produced incorporating our suppliers products, designs and images. Hochanda do not wish to restrict creativity, but do wish to protect our supplier’s designs and those of third parties. This is to allow them to continue to provide a wide range of interesting and innovative designs without fear of competing with mass produced versions of the same image.

Whilst most suppliers of Hochanda will also allow you to sell your personal craftwork, we would always advise checking with the suppliers, product manufacturers or UK distributors of the products before doing so.

Hochanda will to our best endeavours always make clear during the product demonstrations if there is any reason you will not be able to sell your craftwork.

If you are unsure of which suppliers products you have purchased, or should have any further questions on this topic, please contact our customer care team.

Sewbug

These terms and conditions apply to all orders therefore please ensure that you have read them thoroughly before using our service.

SewBug is an online fabric and quilt design tool for personal use. It is not permitted for use in a commercial application, if you wish to use this product in this way you will need to contact Craft Yourself Silly Ltd to purchase a commercial licence.

All fabric designs on the sew bug app are the property of Craft Yourself Silly or its freelance designers and remains as such and cannot be reproduced without contacting us for permission.

Although the software requires a licence for commercial use all fabrics purchased through SewBug or Craft Yourself Silly are free issue for commercial use.

If you are uploading images you must ensure that you have the right to copy the image or photograph you submit and that you have, where necessary, obtained permission for it to be reproduced. If you are submitting designs that you have created using stamps, dies or stencils please make sure you have checked the policy on digital reproduction for each company that you have used products from. The following companies are happy for you to use their designs in our products: Daisys Jewels and Crafts, Dali Art, Becky Seddon Designs, Colouricious.

Craft Yourself Silly may refuse to reproduce a photo if we feel that you do not have the rights and/or permissions referred to in condition 2, or if it is in any other way inappropriate.

Orders may be rejected if uploaded photos are deemed offensive, indecent or obscene, when other authorities will be notified.

You will be responsible for all costs or damages to that may occur should the reproduction of any image breach any other person`s copyright, privacy or rights in any way.

Reproduction of photographs and images is dependent on the quality of the original image uploaded and in some cases, may not be an exact reproduction.

We try to complete all orders as quickly as possible but if your order is date dependent (gifts etc.) please allow adequate delivery time. Production can take between 5 and 7 working days depending on the design meeting all criteria as explained at time of purchase.

Prices set out at the time of purchase from our, or our partners website or phone ordering service are valid for that period and that period only. Any orders placed after that day may not be subject to any special offer price offered previously.

As all orders are bespoke and printed to order no refunds are available on this type of fabric order unless the goods are faulty. Problems with any part of an order must be reported to us at Craft Yourself Silly within 24 hours of receipt, or the next working day.

StitchMe

  1. These terms and conditions apply to all orders therefore please ensure that you have read them thoroughly before using our service.
  2. You must ensure that you have the right to copy the image in the photograph you submit and that you have, where necessary, obtained permission for it to be reproduced.
  3. All photos sent to us as ‘hard copies’ can only be returned if a self-addressed, pre-paid envelope is included. Stichme will endeavour to take great care with your photographs but will not accept liability for any lost or damaged photos under our care.
  4. Stitchme may refuse to reproduce a photo if we feel that you do not have the rights and/or permissions referred to in condition 2, or if it is in any other way inappropriate.
  5. Rejected orders will have the photo returned to the sender, under the specifications required as pointed out in (3), unless it is deemed offensive, indecent or obscene, when other authorities will be notified.
  6. You will be responsible for all costs or damages to that may occur should the reproduction of any image breach any other person`s copyright, privacy or rights in any way.
  7. Reproduction of photographs and images is dependent on the quality of the original image and in some cases, may not be an exact reproduction. If the size chosen does not fit the aspect ratio purchased we will endeavour to crop the image in the best way possible.
  8. We try to complete all orders as quickly as possible but if your order is date dependent (gifts etc.) please allow adequate delivery time. Production can take between 5 and 7 working days depending on the photos meeting all criteria as explained at time of purchase.
  9. Prices set out at the time of purchase from the Hochanda website or phone ordering service are valid for that period and that period only. Any orders placed after that day may not be subject to the special offer price offered previously
  10. Problems with any part of an order must be reported to Hochanda within 24 hours of receipt, or the next working day.

Bank Holiday Bonus - May 2018

  • This promotion runs from 6pm 24th May 2018 to 6pm 29th May 2018
  • At least one product during the live hour will have a bonus gift attached to it. Purchase this product to receive the bonus gift
  • Should the qualifying product be returned, the bonus gift will also need to be returned
  • All Bonus gifts are subject to limited availability
  • Offer only valid whilst stocks last
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of this promotion

17 Days of Christmas Credit - June 2018

  • This promotion runs from 24.06.2018 at 6pm to 6pm 10.07.2018
  • Order any product from our live shows (excluding Freedom Membership) during the 17 days of Christmas and receive a £5 credit to spend the following day.
  • To redeem credit, there is a minimum spend of £30 after all other discounts excluding P&P – if the item is ordered on Flexi-buy or Flexi-order, the first payment must be minimum £30 after all other discounts and excluding P&P.
  • Maximum of 1 credit per day per customer.
  • If credit is not used within the day it is valid (midnight to midnight), it will expire.
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of the promotion

Hochanda's 3rd Birthday Party

  • This competition will run from 4pm 19.07.2018 to 4pm 06.08.2018
  • A qualifying entry is when your code has been redeemed
  • The more people who redeem your code, the more entries you get
  • 30 customers with the highest referrals will be invited to the Hochanda Birthday Party taking place on Friday 24th August 2018
  • Winners will be announced on our Facebook Page on 07.08.2018 at 3pm
  • Hochanda reserve the right to cancel your qualifying order, IF the recommended friend cancels their order
  • Hochanda will not be liable for transportation or accommodation costs
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relates to the removal of this promotion.

Craft Yourself Silly Photo Production

  • These terms and conditions apply to all orders therefore please ensure that you have read them thoroughly before using our service
  • You must ensure that you have the right to copy the image in the photograph you submit and that you have, where necessary, obtained permission for it to be reproduced
  • All photos sent to us as ‘hard copies’ can only be returned if a self-addressed, pre-paid envelope is included. Craft Yourself Silly will endeavour to take great care with your photographs but will not accept liability for any lost or damaged photos under our care
  • Craft Yourself Silly may refuse to reproduce a photo if we feel that you do not have the rights and/or permissions referred to in condition 2, or if it is in any other way inappropriate.
  • Rejected orders will have the photo returned to the sender, under the specifications required as pointed out in (3), unless it is deemed offensive, indecent or obscene, when other authorities will be notified
  • You will be responsible for all costs or damages to that may occur should the reproduction of any image breach any other person's copyright, privacy or rights in any way
  • Reproduction of photographs and images is dependent on the quality of the original image and in some cases, may not be an exact reproduction. If the size chosen does not fit the aspect ratio purchased we will endeavour to crop the image in the best way possible
  • We try to complete all orders as quickly as possible but if your order is date dependent (gifts etc.) please allow adequate delivery time. Bag production can take between 5 and 7 working days depending on the photos meeting all criteria as explained at time of purchase
  • Prices set out at the time of purchase from the Hochanda website or phone ordering service are valid for that period and that period only. Any orders placed after that day may not be subject to the special offer price offered previously
  • Problems with any part of an order must be reported to Hochanda within 24 hours of receipt, or the next working day

Family Favourites - Prize Draws

  • To be entered into the prize draws, customers must have completed a purchase of a product featured during the live show, from the start of the show until 10 to the hour.
  • Only one entry per customer
  • 1 winner will be selected at random and announced every Family Favourites hour to win a bundle
  • An additional winner will be selected at random and announced every ODS hour for the Birthday Party invitation
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of the promotion

Pixelhobby UK - Bespoke Orders

  • Pixelhobby UK will collect, use and store personal information of its customers (including sub-customers) as part of its regular trading activity with Hochanda including names, addresses, email addresses and pictures.
  • This information will only be used to fulfil the specific order that it was provided for.
  • This information will not be transferred over to a database, collation, grouping or other extraction software but will remain in the format issued to Pixelhobby UK by Hochanda.
  • This information will not be given, sold or disclosed to any 3rd parties.
  • This information will not be used by Pixelhobby UK for correspondence, marketing or sales activities after the conclusion of the specific order that it was provided for.
  • Any additional information provided directly to Pixelhobby UK by sub-customers in fulfilment of specific orders facilitated through Hochanda will be subject to the same controls.
  • Information will be maintained by Pixelhobby UK to form accurate records of transactions and support warranty of product as required by appropriate law.
  • Information will be deleted from our records once the warranty period has passed.
  • Information held by Pixelhobby UK will be disclosed to Hochanda on request. This information will only be disclosed to Hochanda. Any direct requests from sub-customers will be referred back to Hochanda.
  • Information will be protected via suitable controls (passwords, encryption etc)
  • In the event of data breach – Pixelhobby UK will inform Hochanda within 72 hours of breach identification by Pixelhobby UK detailing scope and nature of data breach.

Secret Savers

  • Deals will run from 6am to midnight
  • Subject to availability - while stocks last
  • Unsubscribing from the email will only unsubscribe customer from receiving Secret Saver deals, not all marketing communications
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relates to the removal of this promotion

Hochanda's 3rd Birthday

10% Credit

  • This promotion will run from 6pm 23.08.2018 to 6pm 30.08.2018
  • 10% credit on anything spent during the birthday event will be added to your account 31st August at midnight
  • 10% credit will be calculated from what is spent during the event after all other discounts and excluding P&P, Freedom Membership, Flexi Payments from previous purchases and future flexi payments
  • When making a purchase on flexi-buy, your credit is calculated based on 10% of the first flexi-buy payment, per order.
  • Credit will automatically be taken off your first order (excluding P&P and freedom membership) Any remaining credit will automatically be taken from subsequent orders
  • Any credit not used by Midnight on the 30th September 2018 will be removed from your account
  • There is no minimum spend to redeem credit
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of this promotion

Free Gift

  • This promotion will run from 6pm 23.08.2018 to 6pm 30.08.2018
  • A free gift will automatically be applied to the first order of a product featured in our live shows (excluding price drop)
  • Should the order be returned, the free gift will also need to be returned
  • All Bonus Gifts are subject to limited availability
  • Offer only valid whilst stocks last
  • Maximum of one of each free gift per customer
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of this promotion

Dream Day with Leonie

  • This promotion will run from 6pm 23.08.2018 to 6pm 30.08.2018 inclusive
  • Any purchase made during the live shows will automatically be entered into the draw
  • Only one entry per customer per day
  • Eight winners will be picked at random
  • A winner will be announced each day of the promotion during the 9am show, with the final winner being announced 31.08.2018
  • Each winner will have the choice to bring along a friend
  • Maximum of one win per customer
  • Hochanda will not be liable for transportation or accommodation costs
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of this promotion

Facebook Giveaways

  • Each Giveaway will run for the duration of the dates stated on the Facebook post
  • A valid entry is defined by liking, sharing and commenting on the post
  • A winner will be drawn at random and announced during the live show detailed in the entry post
  • An entry made after the closing time stated will not qualify
  • The winner will be contacted following the announcement
  • Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of this promotion

About us

Our TV channels and the Hochanda Services are operated by Hochanda Limited, a company registered in England and Wales, whose registered office is at:

Hochanda House,
Nene House,
Nene Valley Business Park,
Oundle,
Peterborough,
PE8 4HN.

Our company registration number is 09534899

Our VAT registration number is GB 213 531 450

Our trading address is:

Hochanda House,
Nene House,
Nene Valley Business Park,
Oundle,
Peterborough,
PE8 4HN.

July 2015

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